Shipping policy
Shipping Policy
Last updated: September 13, 2026
At Yeori, we ship our skincare products worldwide.
We work with shipping partners to ensure your order reaches you safely and efficiently. Please read the information below before placing your order.
1. Order Processing & Fulfillment
After your order has been successfully placed and payment has been confirmed, your order will enter our fulfillment process.
Fulfillment time: 1–5 business days
This is the time required to prepare, process, pack and dispatch your order.
Please note that fulfillment time is separate from shipping time.
During periods of high order volume, promotions, holidays or unforeseen circumstances, fulfillment may occasionally take longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
2. Shipping & Delivery Time
Estimated shipping time: 5–10 business days
Once your order has been dispatched, delivery generally takes approximately 5–10 business days, depending on your destination and the shipping carrier.
Estimated total order timeframe
Because fulfillment takes 1–5 business days and shipping takes approximately 5–10 business days, the overall estimated timeframe is approximately:
6–15 business days from the date your order is placed.
These are estimated timeframes and not guaranteed delivery dates.
Delivery may take longer due to circumstances outside Yeori's reasonable control, including customs clearance, carrier delays, weather, public holidays, strikes, transportation disruptions or other unforeseen circumstances.
3. Tracking
Once your order has been dispatched, you will receive tracking information by email where tracking is available.
Please allow some time for the carrier's tracking system to register the shipment.
It is normal for tracking information to take a short period of time to update after dispatch.
Tracking may also remain unchanged for a period while your package is travelling between facilities or undergoing customs processing.
4. Worldwide Shipping
Yeori ships to customers around the world.
Delivery times can vary depending on the destination country, local carrier and customs procedures.
International shipments may be subject to customs inspection or clearance before delivery.
Yeori has no control over how long customs authorities take to process an individual shipment.
5. Customs, Duties & Import Taxes
Depending on your country, your order may be subject to additional charges, including:
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Import duties
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Customs fees
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VAT
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Local taxes
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Brokerage fees
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Handling charges
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Other government-imposed charges
These charges are determined by the destination country's authorities and are outside Yeori's control.
Unless explicitly stated otherwise at checkout or required by applicable law, such charges are the responsibility of the customer.
Customers are responsible for ensuring that products can legally be imported into their country.
6. Shipping Delays
Our standard shipping estimate is 5–10 business days after dispatch.
However, delays may occur.
Yeori is not responsible for delays caused by circumstances outside our reasonable control, including:
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Customs clearance
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Carrier delays
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Severe weather
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Public holidays
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Strikes
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Transportation disruptions
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Government restrictions
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Incorrect or incomplete delivery information
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Customs inspections
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Natural disasters
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Other unforeseen circumstances
We will nevertheless make reasonable efforts to assist you when a delivery issue occurs.
7. Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your:
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Full name
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Street and house number
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Apartment/unit number
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Postal code
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City
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Country
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Telephone number, where required
If you provide an incorrect or incomplete address, contact us immediately at:
We cannot guarantee that an address can be changed once your order has entered fulfillment or been dispatched.
Where permitted by applicable law, additional costs resulting from an incorrect address may be charged to the customer.
8. Failed Delivery & Uncollected Packages
If a carrier attempts delivery but is unable to complete it, the package may be:
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Re-delivered;
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Sent to a pickup location;
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Held for collection; or
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Returned to the sender.
Customers are responsible for following the carrier's instructions and collecting packages within the applicable collection period.
If a package is returned to Yeori because it was refused or not collected, please contact us at info@yeori-skincare.com.
Any additional shipping, return-to-sender or handling costs may be deducted from a refund where permitted by applicable law.
9. Lost Packages
If your package appears to be lost during transportation, contact us at:
We may need to open an investigation with the shipping carrier.
Carrier investigations can take time. We may need to wait for the carrier's response before determining the appropriate resolution.
Any replacement or refund will be handled in accordance with applicable law and the circumstances of the shipment.
10. Package Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it:
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Check around your property.
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Check with household members or neighbours.
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Check whether the carrier left the package at a pickup location.
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Contact the carrier where appropriate.
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Contact Yeori at info@yeori-skincare.com if the package remains missing.
We may request additional information while investigating the delivery.
11. Damaged Packages
If your package arrives damaged, please contact us at info@yeori-skincare.com as soon as reasonably possible.
Please provide photographs of:
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The outer packaging
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The shipping label
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The damage
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The products inside
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Any damaged product packaging
Please keep the original packaging until the issue has been resolved.
If a product is defective or damaged, your applicable statutory consumer rights remain unaffected.
12. Missing or Incorrect Items
If an item is missing from your order or you received an incorrect product, contact us at:
Please include your order number and photographs of the package and its contents where appropriate.
We will investigate the issue and provide an appropriate solution in accordance with applicable law.
13. Shipping Costs
Available shipping methods and their prices are displayed at checkout.
Shipping costs may vary depending on:
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Destination
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Order size
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Shipping method
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Promotional offers
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Other logistical factors
The shipping charge displayed at checkout is the applicable shipping charge for your order, except in the event of an obvious error.
14. Orders Shipped Separately
In certain circumstances, products from the same order may be shipped separately.
If this occurs, you may receive multiple tracking numbers and your products may arrive at different times.
15. Delivery Estimates
The following are our standard estimated timeframes:
Fulfillment: 1–5 business days
Shipping: 5–10 business days
Estimated total: 6–15 business days
Business days do not normally include weekends or public holidays.
These timeframes are estimates and may be affected by customs, carriers or other circumstances outside our reasonable control.
Nothing in this policy is intended to exclude or limit any mandatory consumer rights applicable to your purchase.
16. Contact Us
For questions regarding shipping or your order, contact:
Yeori
Email: info@yeori-skincare.com
Please include your order number when contacting us about an existing order.