Returns & refunds

Changed your mind? No problem. You can return unopened products within 14 days of delivery.

Return conditions

  • You have 14 days after receiving your order to let us know you want to return it, and another 14 days to send it back.
  • Products must be unopened, unused and in their original sealed packaging. For hygiene reasons we cannot accept opened skincare, make-up or tools.
  • Sets and bundles must be returned complete.
  • Return shipping costs are paid by the customer, unless the product arrived damaged or we sent the wrong item.

How to return

  1. Contact us with your order number and the products you want to return.
  2. We send you the return address and instructions within one working day.
  3. Pack the products safely and send them back with a tracked service. Keep your proof of postage.
  4. Once the return arrives and is checked, we refund you within 5 working days to your original payment method.

Damaged or wrong products

Did something arrive damaged, leaking or not what you ordered? Send us a photo within 48 hours of delivery and we will send a replacement or refund straight away. You do not need to return the damaged item first.

Allergic reaction

Every skin is different. If a product does not suit your skin, we cannot take back opened products, but we are happy to help you find something that works better. Always patch test new actives on a small area first.

Cancellations

Orders are packed fast. If you want to cancel, contact us as soon as possible. Once a parcel has been dispatched it can no longer be cancelled, but you can return it under the conditions above.

Questions? We are here to help.