Refund policy

Right of withdrawal

As a consumer in the EU you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, notify us within 14 days of delivery (by email or via our contact page) and return the products within 14 days after that notification.

Conditions

For hygiene and safety reasons, cosmetics, skincare, make-up and tools can only be returned if they are unopened, unused and in their original sealed packaging. Opened or unsealed products cannot be returned unless they are faulty. Sets and bundles must be returned complete.

Return costs

The direct cost of returning products is borne by the customer, except when the product is faulty, damaged on arrival or not the product ordered. We recommend a tracked shipping service; the customer is responsible for the return parcel until it reaches us.

Refunds

After we receive and inspect the returned products, we refund the purchase price (including the standard outbound shipping cost, if the whole order is returned) within 14 days, using the original payment method. Any bundle or promotional discount that no longer applies after a partial return is deducted from the refund.

Faulty, damaged or wrong products

If a product arrives damaged, leaking, faulty or is not what you ordered, contact us within 48 hours of delivery with a photo. We will send a replacement or issue a full refund, including return costs where applicable.

Exceptions

Gift cards and products explicitly marked as non-returnable cannot be returned. Reactions to cosmetic products (e.g. sensitivity) do not entitle to a return of opened products; always patch test new products first.