Add products to your bag, tap Checkout, fill in your address and pay. You get a confirmation email straight away and a tracking link as soon as your parcel leaves our warehouse.

Add any 2 products to your bag and 10% comes off everything. Add 3 or more and it becomes 15%. It is applied automatically in your bag and at checkout, no code needed, and you can mix brands and sizes.

Yes. Welcome codes and product offers stack with the bundle discount. Enter the code in the bag or at checkout.

Message us as fast as you can with your order number. Orders ship the same day, so once the parcel has left we can no longer change it, but you can always return unopened products within 14 days.

Bancontact, iDEAL, Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna (pay later or in 3 instalments). All payments are processed through Shopify's secure, encrypted checkout.

Order before 23:45 on a weekday and it leaves our warehouse the same day, with tracking. Delivery usually takes 1 to 4 working days in Belgium, the Netherlands and Germany and 2 to 6 working days elsewhere.

Shipping is free from €50. Below that amount the exact cost for your country is shown at checkout before you pay.

Not in the EU: prices include VAT and there are no extra charges at the door. Outside the EU, local import duties may apply and are paid by the customer.

Worldwide. Enter your address at checkout to see the exact delivery time and cost for your country.

You receive a tracking link by email the moment your parcel is scanned by the carrier. You can also use our track your order page.

Yes. Unopened products in their original sealed packaging can be returned within 14 days of delivery for a full refund. For hygiene reasons we cannot take back opened skincare.

Message us with your order number and the product you want to return. We send you the return address and instructions. Once it arrives and is checked, the refund is sent to your original payment method within 5 working days.

Send us a photo of the parcel and the damaged product within 48 hours of delivery and we send a replacement or refund right away. No need to send anything back.

Yes. Every product is sourced from official Korean distributors, arrives sealed and is checked for expiry dates before it ships. We never buy grey-market stock, and we would rather run out than sell you something we would not use ourselves.

Every batch is checked before it ships and we only send products with a long remaining shelf life. Look for the small open-jar symbol on the packaging: 6M or 12M means 6 or 12 months after opening.

Yes. Take the 2-minute skin quiz and we build a routine from our range, or message us with a few words about your skin and we answer personally within 24 hours.

Cleanser, toner, serum or essence, moisturizer, and sunscreen in the morning. Thinnest texture first, thickest last. Start with three steps (cleanser, moisturizer, sunscreen) and add one product at a time.

Many are. Look for the calming collections with centella, heartleaf or mugwort and avoid strong acids or retinoids at first. Always patch test a new product behind your ear for two days.

No, you can check out as a guest. An account makes it easier to track orders and reorder your favourites.

Use the contact page and a real person replies within 24 hours on working days. We answer in English, Dutch and French.